Privacy Policy

The personal information you pass to us through this website, by telephone or other correspondence is completely confidential at all times.

a) Royal Exchange, hereafter known as SHL confirm that we will always preserve the personal information which we may collect from you in a private and privileged manner which is totally compliant with our registration under the Data Protection Act. We maintain all appropriate safeguards to ensure that your personal information remains secure at all times.

b) We will only collect and retain such information as we require in order to offer you the most appropriate solution to your debt restructure and as may be required by legislation to supervise your case in the most appropriate manner.

c) We may pass you over to a carefully selected third party if we believe that they will provide a more suitable alternative solution to your current financial circumstances.

d) Apart from that which is described above we will never pass on your information to any third party without your consent or will we ever disclose the substance of any conversation between us to any other organisation for other marketing purposes.

e) If you require any further clarification upon this Policy or any other element of our service then please contact us on our free phone number or by email and we will be more than pleased to discuss this in more detail.

f) Calls to us may be recorded for training and quality purposes

Website Usage


Our primary goal in collecting personal information from you is to provide you with a smooth, efficient and personalised experience while using our services. This allows us to provide services and features more likely to meet your needs, and to customise our service to make your experience easier and quicker.

We use a web analytics tool to analyse site usage, how users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information. Read more about Google Analytics and privacy 

Social buttons

On many of the pages of the site you will see 'social buttons'. These enable users to share or bookmark web pages. You should be aware that these sites are likely to be collecting information about what you. So if you click on any of these buttons, these sites will be registering that action and may use that information.

In some cases these sites will be registering the fact that you are visiting our site, and the specific page you are on, even if you don't click on the button. For example if you are logged into services like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and find out how to opt out, or delete, such information.

Deleting and Blocking Cookies

Most browsers allow you to refuse to accept cookies. For example -

- in Internet Explorer you can refuse all cookies by clicking 'Tools', 'Internet Options', 'Privacy' and selecting 'Block all cookies' using the sliding selector;

- in Firefox you can block all cookies by clicking 'Tools', 'Options', and un-checking 'Accept cookies from sites' in the 'Privacy' box

You can also delete cookies already stored on your computer -

- in Internet Explorer you must manually delete cookie files;

- in Firefox, you can delete cookies by clicking 'Clear private data' in the 'Tools' menu